Dasar bayaran balik

RETURN & REFUND POLICY

Last updated: 31 May 2025

This Return & Refund Policy ("Policy") describes the circumstances under which SAN GLOBAL TRADE("Company", "we", "our", "us") will replace or otherwise address issues arising from purchases of Digital Goods made through onlinetopupchina.com (the "Website"). By purchasing any Digital Goods from the Website, you ("Customer" or "you") agree to be bound by this Policy.

1.  SCOPE OF POLICY

1.1 This Policy applies solely to Digital Goods—such as prepaid credits, top‑ups, e‑vouchers, game currency, and redemption codes—purchased through the Website. Physical goods, if ever offered, will be covered by a separate policy.

1.2 For the avoidance of doubt, this Policy forms part of and must be read together with our Terms of Service and Privacy Policy.

2.  NON‑REFUNDABLE & NON‑RETURNABLE NATURE OF DIGITAL GOODS

2.1 ALL SALES ARE FINAL. Once payment is confirmed and a Digital Good is delivered, no refunds, returns, exchanges, credit notes, charge‑backs, or cancellations will be provided or accepted under any circumstances—except as expressly set out in Clause 3 below or where required by mandatory provisions of Malaysian Law.

2.2 You acknowledge that:

(a) Digital Goods constitute intangible, irrevocable, and consumable items once delivered; and
(b) The intrinsic nature of Digital Goods prevents their return or resale without exposing the Company to undue risk of fraud or duplication.

3.  EXCEPTION — DEFECTIVE OR NON‑FUNCTIONAL DIGITAL GOODS

3.1 If you receive Digital Goods that are defective or non‑functional (e.g., a redemption code that cannot be activated despite correct usage), you must notify us in writing within forty‑eight (48) hours of delivery at support@onlinetopupchina.com.

3.2 Your notice must include:

(a) proof of purchase (order number, transaction ID);
(b) a clear description of the issue; and
(c) any evidence we reasonably request (e.g., unedited screenshots of error messages).

3.3 Upon timely receipt of the information above, we will verify the defect. If we determine, in our sole discretion, that the Digital Good is indeed defective or non‑functional, our sole and exclusive remedy shall be to re‑issue or replacethe Digital Good with an equivalent, functional item. No monetary refunds will be provided.

3.4 If we determine that the Digital Good was rendered non‑functional due to:

(a) customer error (e.g., redemption on an incompatible platform or account);
(b) use in breach of the Terms of Service; or
(c) system issues beyond our control (including third‑party outages),

then no replacement or refund will be granted.

4.  CUSTOMER RESPONSIBILITIES

4.1 You are responsible for:

(a) ensuring that Digital Goods are compatible with your platform, region, and account before purchase;
(b) providing accurate delivery information, including email address and account details; and
(c) safeguarding Digital Goods after delivery —we are not liable for loss, theft, or unauthorised use once delivery is completed.

5.  CHARGEBACKS & PAYMENT DISPUTES

5.1 You agree not to initiate any charge‑back or payment dispute with your card issuer, bank, or payment processor on the basis of non‑refundability once Digital Goods are delivered.

5.2 Any charge‑back attempt will constitute a breach of this Policy and the Terms of Service. We reserve the right to:

(a) provide evidence of delivery and your agreement to this Policy;
(b) suspend or terminate your account; and
(c) pursue civil and/or criminal remedies, including debt‑collection and legal action, to recover amounts owed and associated costs.

6.  GOVERNING LAW & JURISDICTION

Any dispute arising under or in connection with this Policy shall be governed by the laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia (primary venue: Kuala Lumpur).

7.  CONTACT US

If you have questions about this Policy, please contact:

SAN GLOBAL TRADE
Email: support@onlinetopupchina.com
(Business address available upon written request)

© 2025 SAN Global Trade. All rights reserved.