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DIGITAL DELIVERY POLICY

Last updated: 31 May 2025

This Digital Delivery Policy ("Policy") explains how purchases made on onlinetopupchina.com ("Website") are fulfilled. All items sold are Digital Goods—top‑ups, prepaid credits, e‑vouchers, game currency, or redemption codes—delivered electronically. No physical shipment occurs.

1. DELIVERY METHOD

1.1 Immediately after payment confirmation, the ordered Digital Goods are automatically:

  • sent to the email address you provided at checkout and/or

  • delivered via a secure online chat session with our support team (upon request) and/or

  • credited directly to the in‑game / third‑party account ID you supplied (where applicable).

1.2 Delivery is deemed complete when our system records a successful transmission to your email server or a successful credit to the specified account.

2. DELIVERY TIMEFRAME

Payment Status Typical Fulfilment Window
Instant payment (e.g., card, online‑banking) Within 12 hours of payment approval
Manual verification required (anti‑fraud / high‑value order) Within 12 hours after successful verification – you will receive an email if additional verification is required

Delays beyond these windows are rare. If you have not received your Digital Goods after 12 hours (and no verification email), please follow the steps in Clause 5.

3. ADDRESS & ACCOUNT ACCURACY

3.1 You are responsible for providing a correct and accessible email address and, where relevant, the accurate game or platform account ID.

3.2 We are not liable for delivery failures caused by:

  • typos in the email or account details;

  • full mailboxes, spam filters, or inactive email addresses;

  • restrictions on the destination account or region lockouts.

4. SECURITY & VERIFICATION

4.1 To protect customers and the Company from payment fraud, we may—at our sole discretion—hold an order for manual review. You may be asked to submit additional information (e.g., proof of identity or ownership of the payment method).

4.2 If verification is requested, the fulfilment clock pauses until the necessary documents are received and reviewed.

5. NON‑RECEIPT PROCEDURE

If you have not received your Digital Goods within the timeframe stated in Clause 2, please:

  1. Check your spam/junk folder and ensure your mailbox is not full.

  2. Confirm that the email you provided is correct.

  3. Contact our support team at support@onlinetopupchina.com with:

    • Order number / transaction ID

    • Email address used at checkout

    • Brief description of the issue

Our team will investigate and re‑issue the Digital Goods if delivery is incomplete.

6. NO PHYSICAL SHIPMENT

6.1 Because all products are digital, no shipping fees apply and no tracking numbers are generated.

6.2 Any reference to "shipping" or "delivery" in automated platform messages should be understood as electronic fulfilment.

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